Terms and Conditions

Introduction and License

De Montreal is operated under license regulated by Loto-Québec (Société des casinos du Québec). Our services include online casino games, real-money gambling, and various promotional offers. By accessing our platform, you agree to comply with these Terms and Conditions, which govern your use of our services.

Eligibility

To participate in our gaming activities, users must be at least 18 years old. Individuals located in jurisdictions where online gambling is prohibited are not permitted to create an account or play games on our platform. It is the user’s responsibility to ensure compliance with local laws.

Account Rules

Each user is allowed to create one account only. To maintain the integrity of our platform, a mandatory Know Your Customer (KYC) verification process is implemented. Users must provide accurate personal information during the registration process. Users are responsible for maintaining the confidentiality of their account credentials and must inform the support team immediately of any unauthorized access or suspicious activity. Violation of these rules may lead to account suspension or closure.

Deposits and Withdrawals

Users may deposit funds using various payment methods approved by De Montreal. All deposits are subject to verification to comply with Anti-Money Laundering (AML) regulations. Withdrawals will be processed in a timely manner, typically within 3 to 5 business days, subject to the completion of KYC verification. Users must ensure that their account information is accurate and up to date for smooth transaction processing.

Prohibited Activities

Engaging in any form of cheating, fraud, bonus abuse, or the use of bots is strictly prohibited. Users must not exploit system errors or engage in any unauthorized manipulation of gameplay. Violations of these rules will result in immediate account suspension and potential legal action.

Limitation of Liability and Termination

De Montreal reserves the right to suspend, restrict, or permanently close any account that violates these Terms and Conditions, fails to comply with regulatory requirements, or engages in suspicious activity. The platform is not liable for any loss or damage arising from the use of our services or any disruption of services.

Bonus Terms

Bonuses and promotions are subject to specific terms and conditions. Users must read and understand the requirements associated with each offer, including wagering requirements and expiration dates. Bonuses are intended for personal use only and may not be transferred or exchanged.

Fair Play and Game Integrity

De Montreal is committed to fair play and game integrity. All games on our platform utilize random number generator technology to ensure fair outcomes. We continually monitor gameplay for any irregularities and take action against fraudulent activities.

Fraud Prevention and Security Monitoring

To protect our users and maintain the security of our platform, we implement advanced fraud prevention measures and security monitoring systems. User accounts may be subject to additional verification checks to prevent fraudulent activities.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for assistance. All complaints will be reviewed promptly and fairly. Should a resolution not be achieved, users may escalate the matter to the appropriate regulatory authority in accordance with Canadian laws.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Canada. Any disputes arising from the use of our services will be subject to the jurisdiction of the appropriate courts in Canada.

Responsible Gambling Measures

De Montreal promotes responsible gambling and provides tools to assist users in managing their gambling activities. Users may set deposit limits, session time limits, and self-exclusion periods to ensure a safe gaming experience. We encourage players to gamble responsibly and seek help if needed.

User Protection Tools

Our platform offers various user protection tools, including self-assessment questionnaires and links to professional support organizations. Users are encouraged to utilize these resources to promote a responsible gaming environment.

Changes to Terms and Conditions

De Montreal reserves the right to amend these Terms and Conditions at any time. Users will be notified of significant changes via email or through the platform. Continued use of the services after such amendments constitutes acceptance of the new terms.

Contact Information

For any questions regarding these Terms and Conditions, users may reach out to the support team for clarification and assistance.